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Start New  |  Message Index    |  Flat View  
 Best practice for small business service delivery
Author:Jeff Evans
Date:Thursday, 7th Feb 2002 01:49
Views:2,383 (excluding Digests and RSS feeds)
Category:Information Issues
URL:http://www.freepint.com/go/b15623

Do any readers have info on best practices for small business service delivery? My organisation (a government agency for small business assistance & development)would like to be able to benchmark its service delivery against others'.

Any pointers to research, online publications, etc. greatly appreciated.

Jeff Evans
Online Services Manager
Business Access, DSRD
Victoria, Australia

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Topic Author Date ID
  Best practice for small business service delivery
Do any readers have info on best practices for small business service delivery? My organisation (a government agency for small ...
Jeff Evans 07/02/02 01:49 15623
   Re: Best practice for small business service deliv
...and to add to Duncan Harper's comments, you might try contacting David Irwin, the chief exec of the SBS. ...
Robert Dodds 26/02/02 09:26 16132
   Re: Best practice for small business service deliv
You might find the Micro-enterprise Best Practices Project documents helpful, at http://www.mip.org/pubs/mbp-def.htm. Micro-enterprise focus, but the Business Development Services ...
Don Shay 21/02/02 19:53 16036
   Re: Best practice for small business service deliv
Jeff, You don't mention if the service delivery is for high-tech or low-tech. In either case I recommend you search for ...
Warren Jeffries 08/02/02 19:39 15677
    Re: Best practice for small business service deliv
Thanks Warren and Duncan for your responses. Our agency delivers via phone in person and online, and the services and ...
Jeff Evans 11/02/02 03:19 15685
   Re: Best practice for small business service deliv
Jeff, Perhaps the best I can do is point you at the Small Business Service website here in the UK: www.sbs.gov.uk, ...
Duncan Harper 08/02/02 16:30 15673

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