FreePint Bar: Benchmarking - automated call distribution

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Benchmarking - automated call distribution

Author:

Jane Oldfield

Date:

Thursday, 24th Jul 2003 10:28

Views:

1,783 (excluding Digests and RSS feeds)

Category:

Computers and Software

URL:

http://www.freepint.com/go/b24856

We use Automated Call Distribution (ACD) technology to handle calls to our Information Centre. We are looking to benchmark ourselves against other libraries/information centres using the same technology to help us set service levels etc. Does anyone know of any other organisations, websites, etc that might help?

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Benchmarking - automated call distribution
We use Automated Call Distribution (ACD) technology to handle calls to our Information Centre. We are looking to benchmark ourselves ...
Jane Oldfield 24/07/03 10:28 24856

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