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Start New  |  Message Index    |  Flat View  
 Library Assistant Training
Author:Helena Brennan
Date:Thursday, 29th Apr 2004 11:04
Views:2,954 (excluding Digests and RSS feeds)
Category:Language, Education, Arts and Events
URL:http://www.freepint.com/go/b28520

I am interested in finding out more about training for library assistants.

Are there any courses/training providers that readers can recommend through experience? I am looking for training to improve customer service and enquiry taking in a
situation where more junior staff will have a front line role and will need to know how to assess when to answer an enquiry and when to pass to a researcher.

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Topic Author Date ID
  Library Assistant Training
I am interested in finding out more about training for library assistants. Are there any courses/training providers that readers can recommend ...
Helena Brennan 29/04/04 11:04 28520
   Re: Library Assistant Training
I know this may sound a bit too radical, but has the thought of training the assistants yourself been considered? The ...
Unqualified Library Assistant 01/05/04 21:30 28552
   Re: Library Assistant Training
It's a long time since I worked in a 'proper' library but back in the eighties we sent library ...
Sue Stranger 30/04/04 13:58 28540
    Re: Library Assistant Training
thanks v. much will investigate.
Helena Brennan 30/04/04 16:32 28547
   Re: Library Assistant Training
Helena, I don't know if this is likely to be any use, but the Help Desk Institute (which claims to be ...
Ralph Adam 30/04/04 13:17 28538
    Re: Library Assistant Training
thank you Ralph, the courses certainly look interesting for IT helpdesk staff. However, my main area of interest is ...
Helena 30/04/04 13:56 28539
     Re: Library Assistant Training
Have you tried TFPL and Aslib Training? I know the latter run something on enquiry handling.
Sue Harris 30/04/04 17:00 28548
   Re: Library Assistant Training
All of our Library Assistants are trained on the job, with frequent, short pre-opening-to-public instruction. We have a simple ...
Tim Hodson 29/04/04 15:44 28524
    Re: Library Assistant Training
thank you very much. However, by library assistant I meant staff who work on the library enquiry points and ...
Helena Brennan 29/04/04 15:53 28526
     Re: Library Assistant Training
Tim Owen's book, "Success at the Enquiry Desk", is a useful aide memoire on this topic. Published by Facet ...
Zena 08/05/04 11:44 28594
      Re: Library Assistant Training
thanks very much, I had already heard about Tim through ASLIB with whom he offers training courses. The tips ...
Helena Brennan 10/05/04 09:43 28597
     Re: Library Assistant Training
Aaahh! I See. Sometimes I forget that there are other sorts of libraries! :) Tim
Tim Hodson 29/04/04 18:44 28528

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