Search engines are vital components of websites and intranets, providing ad-hoc access to content that is
otherwise difficult to locate. Good search engines are almost invisible, while bad ones are memorable, wasting user time
and failing to present the desired products or information. Implementing a good search engine is not just a technical issue:
It involves understanding the various types of user needs, expectations, and integration with the information architecture.
This full-day tutorial will provide tools for evaluating and improving web site and intranet search systems.
(Full week for User Experience sessions)
