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3rd December 2003

xrefer wins FreePint Award for Innovative Customer Service

xrefer have been announced as the winners of the 2003 FreePint/Online Information award for innovative customer service. Nominations for the award were invited from FreePint's 65,000 members worldwide and a judging panel reviewed all entries.

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A cutglass 'pint' trophy was awarded to Adam Hodgkin, President and Founder of xrefer, by William Hann, Founder and Managing Editor of FreePint, at the International Information Industry Awards Gala Dinner on 3rd December 2003.

Award Logo Hann said, "xrefer are deserved winners of this year's award. They have demonstrated that customer service is all about acting upon customer feedback throughout the whole organisation and keeping all employees and customers in the product development and support loop".

xrefer was a clear winner, with a citation including comments that they "... have always been very responsive to our queries and suggestions. They have taken on board usability issues ... and have consulted us about what subject areas we would like to see covered and about what particular sources we would like added ... good value for money ... the subject range is broad - making it popular with information professionals and our broad base of users."

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Adam Hodgkin of xrefer said: "Everyone at xrefer is delighted to have received this award from FreePint, which is all the more valuable as it reflects the choice of the entire FreePint Community. Our users are at the cutting edge, and we have always tried to be responsive to their needs when adding to and refining our online reference library."

Notes for Editors

This is the second time FreePint have awarded the 'Customer Service Award' in collaboration with Online Information. The award was won in 2002 by Factiva.

A photo of the winners and sponsors at the awards ceremony is available at .


xrefer ( delivers technology-enhanced online reference services to libraries and their users worldwide. The company's flexible subscription service, xreferplus, features authoritative, aggregated content from over 150 reference books, with 1.3 million entries covering such subjects as medicine, art, technology and more. xreferplus adds value with proprietary cross-reference technology that integrates the content across topics, titles and publishers to provide contextual results. A privately-held corporation, xrefer was founded in London, U.K. in September 1999 and its US offices are in Boston, Massachusetts.

For further information contact Becky Fishman at, Tel: +44 20 7479 9201


Established in 1997 and now with more than 60,000 subscribers worldwide, FreePint is the largest community of information searchers in the world. It grows by 1,000 new subscribers every month. FreePint is a free email newsletter, Web portal and online discussion area (the FreePint Bar). The newsletter is packed with tips and articles on using the Internet for work and serious research. In the six years since FreePint's launch, our expert consultant authors have helped business users find reputable Web sources on a very diverse range of topics - aviation, charities, military history, marketing, law and finance FreePint also publishes information-related jobs, book reviews, events and interviews with key industry figures. It commissions and sells original research reports, and hosts interactive exchange seminars on hot topics like search engines, knowledge management and electronic copyright. It also publishes the monthly business information publication VIP <>. FreePint's sister company Willco Limited at <> provides modular community hosting technology to online communities and member- oriented Web sites. Willco technology runs the FreePint site and over 50 other network sites. Willco also provides the popular URL shortening service

PRESS CONTACT: Annabel Colley. To set up interviews with FreePint Managing Editor William Hann or xrefer contact Annabel Colley, email <> or call 07730 972733

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