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3rd December 2003
xrefer wins FreePint Award for Innovative Customer Service
xrefer have been announced as the winners of the 2003 FreePint/Online
Information award for innovative customer service. Nominations for the
award were invited from FreePint's 65,000 members worldwide and a
judging panel reviewed all entries.
A cutglass 'pint' trophy was awarded to Adam Hodgkin, President and
Founder of xrefer, by William Hann, Founder and Managing Editor of
FreePint, at the International Information Industry Awards Gala Dinner
on 3rd December 2003.
Hann said, "xrefer are deserved winners of this year's award. They
have demonstrated that customer service is all about acting upon
customer feedback throughout the whole organisation and keeping all
employees and customers in the product development and support loop".
xrefer was a clear winner, with a citation including comments that
they "... have always been very responsive to our queries and
suggestions. They have taken on board usability issues ... and have
consulted us about what subject areas we would like to see covered and
about what particular sources we would like added ... good value for
money ... the subject range is broad - making it popular with
information professionals and our broad base of users."
Adam Hodgkin of xrefer said:
"Everyone at xrefer is delighted to have received this award from FreePint,
which is all the more valuable as it reflects the choice of the entire
FreePint Community. Our users are at the cutting edge, and we have always
tried to be responsive to their needs when adding to and refining our online
Notes for Editors
This is the second time FreePint have awarded the 'Customer Service
Award' in collaboration with Online Information. The award was won
in 2002 by Factiva.
A photo of the winners and sponsors at the awards ceremony is
available at .
xrefer (www.xrefer.com) delivers technology-enhanced online reference
services to libraries and their users worldwide. The company's flexible
subscription service, xreferplus, features authoritative, aggregated content
from over 150 reference books, with 1.3 million entries covering such
subjects as medicine, art, technology and more. xreferplus adds value with
proprietary cross-reference technology that integrates the content across
topics, titles and publishers to provide contextual results. A
privately-held corporation, xrefer was founded in London, U.K. in September
1999 and its US offices are in Boston, Massachusetts.
For further information contact Becky Fishman at firstname.lastname@example.org,
Tel: +44 20 7479 9201
Established in 1997 and now with more than 60,000 subscribers
worldwide, FreePint is the largest community of information searchers
in the world. It grows by 1,000 new subscribers every month. FreePint
is a free email newsletter, Web portal and online discussion area (the
FreePint Bar). The newsletter is packed with tips and articles on
using the Internet for work and serious research. In the six years
since FreePint's launch, our expert consultant authors have helped
business users find reputable Web sources on a very diverse range of
topics - aviation, charities, military history, marketing, law and
finance FreePint also publishes information-related jobs, book
reviews, events and interviews with key industry figures. It
commissions and sells original research reports, and hosts interactive
exchange seminars on hot topics like search engines, knowledge
management and electronic copyright. It also publishes the monthly
business information publication VIP <http://www.vivaVIP.com>.
FreePint's sister company Willco Limited at <http://www.Willco.com>
provides modular community hosting technology to online communities
and member- oriented Web sites. Willco technology runs the FreePint
site and over 50 other network sites. Willco also provides the popular
URL shortening service DigBig.com.
PRESS CONTACT: Annabel Colley. To set up interviews with FreePint
Managing Editor William Hann or xrefer contact Annabel Colley,
email <email@example.com> or call 07730 972733
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